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Customer Service Agent for a Cruise Line

While providing support for this well-known cruise line you will play a crucial role in helping callers plan and book their trips. You will also be responsible for addressing any questions and requests they may have. With your excellent customer service skills, you will help ensure that every caller has a seamless and enjoyable experience with the company.

On a daily basis, you can expect to handle the following tasks as part of your role:

• Acting as the primary point of contact for guests and Travel Agent partners

• Communicating with guests and Travel Agent partners over the phone and addressing their questions related to cruises, destinations, ship amenities, and pre-cruise information

• Providing a high standard of customer service to all guests and Travel Agent partners

• Conducting research and utilizing the clients website, internal knowledge service, system tools, and other resources to find answers to guests and Travel Agent partners inquiries

• Documenting all calls, recording detailed resolutions, and tracking follow-up actions.

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Requirements:

• Successful completion of background check and drug screening

• Availability to work a minimum of 20 hours per week including10 hours on Saturday or Sunday. (or combined)

• Access to a quiet, uninterrupted workspace

• Possession of a computer meeting or exceeding client-specified minimum requirements (laptop or desktop)

• Ownership of a USB headset with microphone (mandatory for certification and call handling)

• Reliable hard-wired broadband internet connection through DSL, Cable, or Fiber Optic

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Additional Requirements for this client:

  • Minimal 1280 x 1024 monitor resolution

  • Windows 10 Operating System Required

  • Wired internet connection

  • Headset

  • Dual monitors (recommended)

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Success Factors:

• Superior problem-solving abilities

• Exhibits patience, compassion, stress management skills, and resilience in demanding circumstances

• Adept in both written and verbal communication

• Offers knowledgeable, cordial, and articulate customer support

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