Customer Service Agent for a Healthcare Corporation
If you have a desire to assist individuals within the healthcare system, this client is an excellent opportunity for you!
This client is a premier managed healthcare company that focuses on the administration of non-emergency medical transportation benefits. Its clientele includes state and local government entities (such as Medicaid programs, public transportation agencies, and school boards), managed care organizations, and hospitals.
On a daily basis, you can expect to handle the following tasks as part of your role:
• Help members by scheduling for their medical and dental appointments
• Address concerns of members, such as ride rescheduling, alternative transportation arrangement, benefit eligibility verification, etc.
• Work with other departments within the client to resolve transportation and eligibility issues
• Smoothly transition from one call type to another by utilizing Function Keys in the client's proprietary scheduling and contract management system.
• Successful completion of background check and drug screening
• Availability to work a minimum of15 hours per week including 4 hours on Monday.
• Access to a quiet, uninterrupted workspace
• Possession of a computer meeting or exceeding client-specified minimum requirements (laptop or desktop)
• Ownership of a USB headset with microphone (mandatory for certification and call handling)
• Reliable hard-wired broadband internet connection through DSL, Cable, or Fiber Optic
Additional Requirements for this client:
Minimum 8gb of RAM strongly recommended
Dual Monitors strongly recommended
Webcam (needed during class)
• Availability to work Monday to Friday from 9:00 a.m. to 3:00 p.m. ET, as the majority of hours fall within this timeframe.
• Preferably familiar or proficient with Function Keys, with certification training provided if needed.
• Possesses exceptional problem-solving abilities and provides knowledgeable and amicable customer service.
• Shows patience, compassion, stress management skills, and the capacity to work well in high-pressure environments.
• Exemplary written and verbal communication skills.