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Customer Service Agent for a Hotel Resort Company

Are you passionate about vacations, theme parks, and having a great time? If so, this client is perfect for you. Join a world-renowned resort company and help spread the joy of FUN!

On a daily basis, Service Partners can anticipate engaging in the following tasks:

  • Resorts Reservations involve calls from guests members of the company who wish to make arrangements for lodging, dining plans, tickets, air travel, packages, or seeking general information in these areas.

  • Service partners are responsible for providing top-notch customer service to current and new guests by aligning their needs and preferences with relevant company products and services.


• Successful completion of background check and drug screening

• Availability to work a minimum of 20 hours per week, including 5 hours on Saturday or Sunday or combined.

• Access to a quiet, uninterrupted workspace

• Possession of a computer meeting or exceeding client-specified minimum requirements (laptop or desktop)

• Ownership of a USB headset with microphone (mandatory for certification and call handling)

• Reliable hard-wired broadband internet connection through DSL, Cable, or Fiber Optic

Additional equipment required:

  • A smartphone or tablet equipped with the ability to download a security token app

  • A VOIP USB headset (not wireless) is required for class and servicing purposes.

  • Windows 10 or Windows 11

  • Operating system must be in English

Success Factors:

  • Outstanding problem-solving skills

  • Displays patience, empathy, an ability to manage stress, the ability to work under pressure

  • Skilled and efficient in writing and verbal communication

  • Provides knowledgeable, friendly and eloquent customer service

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