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Customer Service Agent for a Home Improvement Company

With over 400,000 orange-clad employees and 2,200 stores across the United States, Canada, and Mexico, This client holds the title of the world's largest home improvement retailer.

On a daily basis, Service Partners can anticipate engaging in the following tasks:

  • Use the Effortless Call Flow to Provide an Excellent Experience on Every Call

  • Inbound sales, customer service and store support

  • Assisting customers with product questions

  • Placing new orders

  • Handling existing orders - returns/ replacements

  • Provide store-specific support

  • Contacting vendors for shipping information


• Successful completion of background check and drug screening

• Availability to work a minimum of 30 hours per week, including 5 hours on Saturday or Sunday or combined.

• Access to a quiet, uninterrupted workspace

• Possession of a computer meeting or exceeding client-specified minimum requirements (laptop or desktop)

• Ownership of a USB headset with microphone (mandatory for certification and call handling)

• Reliable hard-wired broadband internet connection through DSL, Cable, or Fiber Optic

Additional equipment required:

  • Smartphone Required for secondary code verification

  • 64 GB total Hard Drive or higher

  • USB VoIP Headset

  • Windows 11 Supported

  • Dual monitors required

Success Factors:

  • Demonstrates patience, empathy, and exceptional stress management skills, with the ability to adapt to challenging situations and work well under pressure.

  • Delivers expert, personable, and articulate customer service.

  • Proficient in collaborating with users to identify optimal solutions.

  • Capable of utilizing various resources to ensure a seamless customer experience.

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